Privacy Policy
Privacy Policy
Effective date: August 31, 2026
SOVARUNE ("SOVARUNE," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://sovarune.com, contact us, submit an inquiry through our website, respond to our advertisements or lead forms on Meta platforms (including Facebook and Instagram), communicate with us through WhatsApp or other channels, request a quotation, or do business with us.
1. Who We Are
SOVARUNE is a wholesale and private-label soap supplier serving business customers, including importers, distributors, retailers, online sellers, salons, spas, and brand owners.
Contact details:
- Website: https://sovarune.com
- Email: official@sovarune.com
- WhatsApp: +86 136 5071 7950
- Address: Unit 4132, No. 1029 Yuncheng East Road, Baiyun District, Guangzhou, Guangdong, China
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, business email address, telephone or WhatsApp number, country, city, and delivery destination.
- Business information, such as company name, job title, buyer type, website, business activity, and market served.
- Inquiry and order information, such as products of interest, estimated order quantity, packaging or private-label requirements, destination port, quotation requests, Proforma Invoice details, contract information, payment status, shipping information, and communications with our sales team.
- Lead-form information, including information you choose to submit through Facebook or Instagram instant forms. Meta may prefill some fields using information from your Meta account.
- Website and device information, such as IP address, browser type, device type, pages viewed, referring source, approximate location, cookie identifiers, and interaction data.
- Communications, including emails, WhatsApp messages, form submissions, call notes, feedback, and customer-service records.
Please do not provide sensitive personal information that is not necessary for a wholesale inquiry or business transaction.
3. How We Collect Information
We may collect information:
- Directly from you when you contact us, submit a form, request a quotation, approve a Proforma Invoice, sign a contract, place an order, or communicate with our team.
- From Meta platforms when you submit a Facebook or Instagram lead form or interact with our advertisements or business profiles.
- Automatically through cookies, analytics tools, server logs, and similar technologies on our website.
- From service providers and business partners involved in payments, logistics, compliance, customer support, analytics, or advertising.
4. How We Use Information
We may use personal information to:
- Respond to inquiries and determine whether our wholesale, OEM, ODM, or private-label services fit your requirements.
- Provide catalogues, samples, specifications, quotations, minimum-order information, shipping estimates, and Proforma Invoices.
- Verify lead quality and contact you by email, telephone, WhatsApp, Messenger, or another channel you provide.
- Prepare, negotiate, and perform contracts; process orders and payments; arrange production, inspection, export documentation, delivery, and after-sales support.
- Personalize and improve our website, advertising, products, and customer service.
- Measure advertising performance, prevent duplicate or fraudulent inquiries, and maintain business records.
- Send product or business updates where permitted by law. You may opt out of marketing communications at any time.
- Protect our rights, users, systems, and business; comply with applicable laws; and respond to lawful requests from authorities.
Where required by applicable law, we rely on consent, steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, and our legitimate business interests as legal bases for processing.
5. Facebook, Instagram, and Meta Lead Ads
When you submit information through a Facebook or Instagram lead form, Meta Platforms may process your information under its own terms and privacy policy. After Meta provides the lead information to us, we use it in accordance with this Privacy Policy to respond to your wholesale inquiry, qualify your requirements, provide quotations, and follow up about potential orders.
Our use of Meta advertising tools does not mean that Meta endorses SOVARUNE or our products. You can manage certain advertising and privacy preferences in your Meta account settings.
6. WhatsApp and Other Communication Services
If you choose to contact us through WhatsApp, Messenger, email, or another third-party communication service, that provider may process your information under its own privacy policy. We use the information received through those services to answer inquiries, provide quotations, discuss product and packaging requirements, and manage customer relationships.
7. How We Share Information
We do not sell your personal information. We may share information only as reasonably necessary with:
- Website hosting, CRM, email, cloud storage, analytics, advertising, and customer-support providers.
- Meta, WhatsApp, and other platforms used to deliver advertisements or communications.
- Payment providers, banks, freight forwarders, carriers, customs brokers, inspection providers, laboratories, packaging suppliers, and other parties needed to quote, produce, pay for, document, or deliver an order.
- Professional advisers, such as accountants, auditors, insurers, and legal advisers.
- Government authorities, courts, regulators, or law-enforcement bodies when required by law or necessary to protect legal rights.
- A buyer, investor, or successor in connection with a merger, financing, sale, or transfer of all or part of our business, subject to appropriate confidentiality protections.
Service providers are permitted to use information only for the services they provide to us, subject to applicable contracts and law.
8. International Data Transfers
SOVARUNE operates from China and serves customers internationally. Your information may therefore be processed in China or other countries where our service providers or transaction partners operate. Privacy laws in those locations may differ from the laws in your country. Where required, we use reasonable contractual, organizational, or other safeguards for international transfers.
9. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, understand traffic, measure advertising, and improve performance. You can control cookies through your browser settings and, where available, the website's consent controls. Blocking some cookies may affect site functionality.
10. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining customer relationships, completing transactions, resolving disputes, preventing fraud, and meeting legal, tax, accounting, customs, and export-record obligations.
Unconverted lead and inquiry records are normally retained for up to 24 months after the last meaningful interaction, unless you request deletion sooner or a longer period is required for an ongoing business relationship or by law. Transaction records may be retained longer where required by applicable law. We may keep a minimal suppression record after an opt-out so that we can respect your preference.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion or restriction of processing.
- Object to certain processing or withdraw consent.
- Request a portable copy of certain information.
- Opt out of marketing communications at any time.
- Lodge a complaint with the relevant data-protection authority.
To exercise a privacy right, contact official@sovarune.com and describe your request. We may need to verify your identity and may retain information where permitted or required by law.
13. Children's Privacy
Our website, wholesale services, and lead forms are intended for business users aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can review and delete it where appropriate.
14. Third-Party Links
Our website, advertisements, and communications may link to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, legal obligations, or data practices. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through our website or other appropriate channels.
16. Contact Us
For questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact:
SOVARUNE
Email: official@sovarune.com
WhatsApp: +86 136 5071 7950
Address: Unit 4132, No. 1029 Yuncheng East Road, Baiyun District, Guangzhou, Guangdong, China
Effective date: August 31, 2026
SOVARUNE ("SOVARUNE," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://sovarune.com, contact us, submit an inquiry through our website, respond to our advertisements or lead forms on Meta platforms (including Facebook and Instagram), communicate with us through WhatsApp or other channels, request a quotation, or do business with us.
1. Who We Are
SOVARUNE is a wholesale and private-label soap supplier serving business customers, including importers, distributors, retailers, online sellers, salons, spas, and brand owners.
Contact details:
- Website: https://sovarune.com
- Email: official@sovarune.com
- WhatsApp: +86 136 5071 7950
- Address: Unit 4132, No. 1029 Yuncheng East Road, Baiyun District, Guangzhou, Guangdong, China
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, business email address, telephone or WhatsApp number, country, city, and delivery destination.
- Business information, such as company name, job title, buyer type, website, business activity, and market served.
- Inquiry and order information, such as products of interest, estimated order quantity, packaging or private-label requirements, destination port, quotation requests, Proforma Invoice details, contract information, payment status, shipping information, and communications with our sales team.
- Lead-form information, including information you choose to submit through Facebook or Instagram instant forms. Meta may prefill some fields using information from your Meta account.
- Website and device information, such as IP address, browser type, device type, pages viewed, referring source, approximate location, cookie identifiers, and interaction data.
- Communications, including emails, WhatsApp messages, form submissions, call notes, feedback, and customer-service records.
Please do not provide sensitive personal information that is not necessary for a wholesale inquiry or business transaction.
3. How We Collect Information
We may collect information:
- Directly from you when you contact us, submit a form, request a quotation, approve a Proforma Invoice, sign a contract, place an order, or communicate with our team.
- From Meta platforms when you submit a Facebook or Instagram lead form or interact with our advertisements or business profiles.
- Automatically through cookies, analytics tools, server logs, and similar technologies on our website.
- From service providers and business partners involved in payments, logistics, compliance, customer support, analytics, or advertising.
4. How We Use Information
We may use personal information to:
- Respond to inquiries and determine whether our wholesale, OEM, ODM, or private-label services fit your requirements.
- Provide catalogues, samples, specifications, quotations, minimum-order information, shipping estimates, and Proforma Invoices.
- Verify lead quality and contact you by email, telephone, WhatsApp, Messenger, or another channel you provide.
- Prepare, negotiate, and perform contracts; process orders and payments; arrange production, inspection, export documentation, delivery, and after-sales support.
- Personalize and improve our website, advertising, products, and customer service.
- Measure advertising performance, prevent duplicate or fraudulent inquiries, and maintain business records.
- Send product or business updates where permitted by law. You may opt out of marketing communications at any time.
- Protect our rights, users, systems, and business; comply with applicable laws; and respond to lawful requests from authorities.
Where required by applicable law, we rely on consent, steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, and our legitimate business interests as legal bases for processing.
5. Facebook, Instagram, and Meta Lead Ads
When you submit information through a Facebook or Instagram lead form, Meta Platforms may process your information under its own terms and privacy policy. After Meta provides the lead information to us, we use it in accordance with this Privacy Policy to respond to your wholesale inquiry, qualify your requirements, provide quotations, and follow up about potential orders.
Our use of Meta advertising tools does not mean that Meta endorses SOVARUNE or our products. You can manage certain advertising and privacy preferences in your Meta account settings.
6. WhatsApp and Other Communication Services
If you choose to contact us through WhatsApp, Messenger, email, or another third-party communication service, that provider may process your information under its own privacy policy. We use the information received through those services to answer inquiries, provide quotations, discuss product and packaging requirements, and manage customer relationships.
7. How We Share Information
We do not sell your personal information. We may share information only as reasonably necessary with:
- Website hosting, CRM, email, cloud storage, analytics, advertising, and customer-support providers.
- Meta, WhatsApp, and other platforms used to deliver advertisements or communications.
- Payment providers, banks, freight forwarders, carriers, customs brokers, inspection providers, laboratories, packaging suppliers, and other parties needed to quote, produce, pay for, document, or deliver an order.
- Professional advisers, such as accountants, auditors, insurers, and legal advisers.
- Government authorities, courts, regulators, or law-enforcement bodies when required by law or necessary to protect legal rights.
- A buyer, investor, or successor in connection with a merger, financing, sale, or transfer of all or part of our business, subject to appropriate confidentiality protections.
Service providers are permitted to use information only for the services they provide to us, subject to applicable contracts and law.
8. International Data Transfers
SOVARUNE operates from China and serves customers internationally. Your information may therefore be processed in China or other countries where our service providers or transaction partners operate. Privacy laws in those locations may differ from the laws in your country. Where required, we use reasonable contractual, organizational, or other safeguards for international transfers.
9. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, understand traffic, measure advertising, and improve performance. You can control cookies through your browser settings and, where available, the website's consent controls. Blocking some cookies may affect site functionality.
10. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining customer relationships, completing transactions, resolving disputes, preventing fraud, and meeting legal, tax, accounting, customs, and export-record obligations.
Unconverted lead and inquiry records are normally retained for up to 24 months after the last meaningful interaction, unless you request deletion sooner or a longer period is required for an ongoing business relationship or by law. Transaction records may be retained longer where required by applicable law. We may keep a minimal suppression record after an opt-out so that we can respect your preference.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion or restriction of processing.
- Object to certain processing or withdraw consent.
- Request a portable copy of certain information.
- Opt out of marketing communications at any time.
- Lodge a complaint with the relevant data-protection authority.
To exercise a privacy right, contact official@sovarune.com and describe your request. We may need to verify your identity and may retain information where permitted or required by law.
13. Children's Privacy
Our website, wholesale services, and lead forms are intended for business users aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can review and delete it where appropriate.
14. Third-Party Links
Our website, advertisements, and communications may link to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, legal obligations, or data practices. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through our website or other appropriate channels.
16. Contact Us
For questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact:
SOVARUNE
Email: official@sovarune.com
WhatsApp: +86 136 5071 7950
Address: Unit 4132, No. 1029 Yuncheng East Road, Baiyun District, Guangzhou, Guangdong, China
